Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate organisational mission and goals

1.1 Confirm objectives, values and standards according to organisation’s strategic direction

1.2 Establish links between organisational objectives, values and standards and the responsibilities of relevant groups and individuals

1.3 Confirm that media and language used for communicating organisational mission and goals meets the needs of individuals and group

1.4 State expectations of internal groups and individuals

1.5 Investigate incidents and communicate results to relevant groups and individuals according to organisational policies and procedures

2. Influence groups and individuals

2.1 Make decisions according to organisational policies and procedures and work task timeframes

2.2 Facilitate improvements to organisational and workplace policies and procedures

2.3 Facilitate integration of global environment and new technology into work activities

2.4 Represent organisation in the media and community

3. Build and support teams

3.1 Assign accountabilities and responsibilities to teams according to competencies and operational plans

3.2 Resource teams to allow them to achieve their objectives

3.3 Create and maintain a positive work environment

3.4 Encourage teams and individuals to develop innovative approaches to work tasks

4. Demonstrate personal and professional competence

4.1 Model ethical conduct in own work and encourage others to adopt business ethics

4.2 Adapt interpersonal and leadership styles to meet circumstances and situations

4.3 Set and aim to achieve personal objectives and work program outcomes

4.4 Engage in professional development activities and industry and professional networks and groups

Skill 

Description 

Learning

• Seeks ways to maintain and improve own skills and knowledge
• Identifies systems, devices and applications with potential to meet current and/or future needs

Reading

• Evaluates and integrates facts and ideas to construct meaning from a range of text types

Writing

• Researches, plans and prepares documentation using format and language appropriate to the audience

Self-management

• Works autonomously making high level decisions related to the achievement of organisational goals
• Identifies designation of roles and responsibilities and their contribution to broader organisational goals
• Identifies implications of ethical and other organisational responsibilities in carrying out own role

Teamwork

• Identifies strengths and limitations of own interpersonal skills and addresses areas that would benefit from further development
• Collaborates and cooperates with others, playing an active role in leading and facilitating effective group interaction and influencing direction
• Facilitates a work environment in which others feel comfortable to identify, explore and build on a variety of perspectives in order to achieve shared outcomes

Planning and organising

• Accepts responsibility for planning and sequencing complex tasks and workload of self and others, negotiating key aspects with others taking into account capabilities, efficiencies and effectiveness

Problem solving

• Applies problem solving processes to identify risks, evaluate options and determine solutions

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.