Unit of competency: BSBLDR522 - Manage people performance

 

Retrieved from: https://training.gov.au/Training/Details/BSBLDR522 21-01-21

 

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

 

Application

This unit describes the skills and knowledge required to manage the performance of staff that are direct reports.

The unit applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback. The unit makes the link between performance management and performance development and reinforces both functions as a key requirement for effective managers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Leadership

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Allocate work

1.1 Consult relevant groups and individuals on work to be allocated and resources available

1.2 Develop work plans and allocate work according to organisational requirements and operational plans

1.3 Develop and confirm performance standards and key performance indicators with relevant staff prior

1.4 Conduct risk analysis according to organisational risk management plan and legal requirements

2. Assess performance

2.1 Review performance management and processes according to legislation, organisational objectives and policies

2.2 Train participants in the performance management and review process

2.3 Conduct performance management according to organisational policies procedures and relevant timelines

2.4 Monitor and evaluate performance according to performance standards and key performance indicators

3. Provide feedback

3.1 Provide informal feedback and coaching to staff

3.2 Advise relevant personnel, where performance is poor and take necessary actions

3.3 Document feedback according to the organisational performance management system

3.4 Conduct formal structured feedback sessions as necessary and according to organisational policy

4. Manage follow up

4.1 Develop performance improvement and development plans according to organisational policies

4.2 Monitor underperforming individuals according to organisational policies

4.3 Respond to underperforming individuals, as required

4.4 Reinforce excellence in performance through recognition and continuous feedback

 

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL 

DESCRIPTION 

Learning

  • Consolidates and improves own knowledge and skills by coaching, mentoring or training others

Reading

  • Gathers, interprets and analyses texts in organisational documents to facilitate performance management

Writing

  • Plans and prepares documents for allocating work and managing performance suitable for the target audience and in accordance with organisational requirements

Oral Communication

  • Uses language and structure appropriate to context and audience to explain expected standards of performance, provide feedback and coach staff

Self-management

  • Applies legal and regulatory responsibilities related to own work and the organisation as a whole
  • Adheres to organisational policies and procedures

Teamwork

  • Applies the protocols governing what to communicate to whom and how in a range of work contexts
  • Collaborates with others to achieve joint outcomes, influencing direction and taking a leadership role on occasion

Planning and organising

  • Sequences and schedules complex activities, monitors implementation and manages relevant communication
  • Seeks advice, feedback and support, as required to assist in the decision-making process
  • Uses experiences to reflect on the ways in which variables impact on performance

 

Unit Mapping Information

Supersedes and is equivalent to BSBMGT502 Manage people performance.

Supersedes but is not equivalent to:

  • BSBMGT404 Lead and facilitate off-site staff
  • BSBSLS502 Lead and manage a sales team.

Assessment requirements

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

 

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • manage performance of at least two individuals
  • manage performance of at least one team.

In the course of the above, the candidate must:

  • consult with stakeholders to identify work requirements, performance standards and agreed performance indicators
  • develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements
  • assess performance against performance indicators according to performance management and review processes
  • monitor, evaluate and provide feedback on performance and provide coaching or training, as needed
  • keep records and documentation in accordance with the organisational performance management system
  • reinforce excellence in performance through recognition and continuous feedback
  • respond to underperforming individuals according to organisational policies, as required.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • legislative and regulatory and organisational requirements for performance management and review
  • organisational risk management plan
  • organisational human resource support services
  • organisational performance measurement systems
  • key features of unlawful dismissal rules and due process
  • staff development options and information.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • legislation on performance management
  • workplace documentation and resources for performance management and review.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Software/Hardware Used

Software
Hardware